“We can fill twice as many job orders with the InstaStaff system. We would not hesitate to refer the system to other staffing agencies.”
Gabby VanAlstine, HR and Loss Prevention Coordinator

Employment Plus is an award-winning, full-service human resources solutions firm offering temporary staffing services, staff leasing, outsourcing, and full-time placement. With 13 offices nationwide, Employment Plus provides employment to more than 2,800 people per day with skills in office services, accounting, information technology, law, and light industrial.

Challenge
Employment Plus needed a way to enable its recruiters to fill last-minute job orders more quickly and effectively. Prior to InstaStaff, Employment Plus’ job fill method was to call potential candidates one by one to find out if they were available for work and interested in the opportunity. This staffing method presented several challenges to the team:

• Time-consuming job fulfillment process: Recruiters had to dedicate a number of hours or days to making up to 300+ individual phone calls to qualified candidates on their call sheets for a single job order. This process was often slow and unpredictable—some job orders took days to fill while, less often, other job orders were completed in the first few calls.
  
• Additional resource needs: Hard-to-fill positions and large job orders frequently required additional resources to handle the task of making numerous phone calls, driving profit margins down and opening the door for competitors also seeking to fill positions.
  

• Missed messages: Because Employment Plus placed calls manually and often had to leave messages for unreachable candidates, recruiters frequently could not confirm whether messages had been received. This issue sometimes resulted in miscommunications as recruiters were unable to track down candidates quickly and easily--which was necessary in last-minute job order requests.

Solution
Employment Plus needed a cost-effective solution that would provide all its offices with the ability to notify a large pool of qualified candidates faster than any of their competitors. The company needed a communication tool that was easy to use and manage, did not require installation of hardware or software, and was compatible with existing systems to keep costs down. Employment Plus turned to InstaStaff to accelerate contract fulfillment time. By rolling out InstaStaff to all its offices, Employment Plus enabled recruiters at its many locations to make significant productivity improvements while also improving fill rates. With InstaStaff, recruiters are able to contact hundreds of qualified candidates with job opportunities in minutes and receive notice of interest in real-time, dramatically reducing time previously spent making numerous, fruitless calls. 

 “We were shocked to see the amount of feedback within 5 minutes of sending out a notification. Our phone lines lit up and continued to do so steadily for the first 45 minutes after sending out a job notification. People called back immediately when they saw our number on their caller ID.” 

Pamela VanVorst, Staffing Specialist

Results

• Accelerated contract fulfillment rate—faster than competitors. Employment Plus started to see a return on investment from the beginning. InstaStaff helped Employment Plus fill a last-minute order for 10 forklift operators faster than competitors could. In minutes, the system sent out a job request message notifying 300 people of a next-day opportunity with a light industrial firm for 10 forklift operators. This job order was filled a day before the client’s deadline. The InstaStaff system’s polling communication tool enabled Employment Plus to focus on discussing job opportunities only with those who responded with interest and availability, making smart use of Employment Plus’s limited recruiting time. 
  
• Improved retention. Employment Plus has strengthened customer satisfaction by filling client job orders faster than competitors. The company continually impresses clients by filling positions in hours, and sometimes days, before a deadline, resulting in repeat business and higher revenues.
  
• More time to invest in additional sales calls. With InstaStaff, Employment Plus freed up time for recruiters to make additional sales calls, enabled the company to grow its business and focus on achieving operational efficiency with other key activities, such as background checks, collections, database maintenance, and training candidates in new skill sets. 

“InstaStaff helps us generate repeat business and maintain a good rapport with our clients by assisting us in meeting our job-order deadlines.” 

Gabby VanAlstine, HR and Loss Prevention Coordinator